Why use it: SCAR is a request is made by the customer for a root cause remedy of a contractual non conformance.

• To move from a problem notification system to a problem resolution system
• Resolve issues at their source
• Supplier accountability for root cause and corrective actions 
• Improve efficiencies and costs
• Improve incoming and outgoing Quality

Where to use it: A non conformance has been identified from a supplier, this can either be a product non conformance or a service non conformance.

When to use it: The use of a SCAR report is initiated after received incoming materials not meeting specifications.

How to use it: SCAR usually follows the following steps:

• An issue with a product, component, or raw material is identified via various sources
  • Incoming inspection (AQL violation/Out of specification)
  • Consumer complaint
  • Production issue
• A Supplier Corrective Action Report (SCAR) is created for quality/financial tracking
• The person affected, the originator, raises a SCAR in the database on the process owner, the supplier, and tracks the progress
• There is one SCAR raised for every NCR or group of similar NCR’s
• Identification of supplier controlled material and source containment within 24 hours of being notified
• Understanding of the issue by the supplier and definitive root cause and corrective action within 20-30 days of being notified
• Implementation plan to address containment action within 21 days of being notified
• Closure of the issue within the timeframe identified
• Replication of the corrective action across similar products or processes

Name Format Preview (Click to enlarge)   Supplier Corrective Action Report (SCAR) Template 1 Microsoft Excel Format   Supplier Corrective Action Report (SCAR) Template 2 page 1 Microsoft Excel Format   Supplier Corrective Action Report (SCAR) Template 2 page 2 Microsoft Excel Format   Supplier Corrective Action Report (SCAR) Checksheet Microsoft Excel Format

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