What is it: A Quality Problem Report (QPR) identifies and documents all the key information of a non conformance that has occurred from an internal or external customer into a structured report. The Quality Problem Report offers a methodical process that enforces a process of correctly identifying the root causes of a non conformance and placing in immediate corrective actions for the customer. A permanent fix to the quality problem is achieved once the root cause has been fully understood and the appropriate corrective actions have been chosen and implemented.
Usually the closure of a quality problem report can not be completed by one person alone, as a Plant Manager or a Quality Manger also has to sign off on the report, this helps to prevent a quick fix that may of have been rushed that may not have fully understood the problem which then may lead to reoccurrences of the problem in the future.
Why use it: When you have quality problems, guessing the cause of the problem rarely works. A structured approach works much better. You want to not only resolve this particular problem, but you also want to understand the problem well enough to ensure that it doesn't occur again. Having this information then placed on a form can then be used as lessons learned in the future to help similar instances of occurring.
Where to use it: Quality problems can arise on any project, using a structured quality reporting approach the problem can be identified and actions put in place to prevent further instances.
When to use it: When a non conformance in a product has been reported by an external or external customer.
How to use it: The aim of the Quality Problem Report is too immediately prevent further non conformances from occurring and to place in long term corrective actions, the process usually follows the following steps:
Important Notes: Take the time to document the quality problem in clear terms that everyone can understand. Make sure to also explain the impact of the quality problem to the organisation. The first rule of problem resolution is that if you can't define the problem, you can't resolve it.