Quality Policy Statement, is an organization’s general statement of its beliefs about quality, how quality will come about and its expected result.

Quality Manual, is a document that describes the elements of the quality system used to assure customer requirements, needs, and expectations are met.

Standardised Operating Process (SOP), is a defined standard procedure of each and every work in the plant. Are detailed, written instructions to achieve uniformity of the performance of a specific function.

Layered Process Audits (LPA), are verification checks, which through observation, evaluation and conversations on the production line, assure that key work steps are being performed correctly.

Process Map, comprises of a stream of activities that transforms a well defined input or set of inputs into a pre-defined set of outputs.

Turtle Diagram, Illustrates the elements of a process for the purpose of helping an auditor address the relevant question when conducting a process audit.