Why use it: Proper completion of a Practical Problem Solving Report is essential to the operating functions of a Corrective Action.

Where to use it: Once a problem has been identified that the scope of the problem requires an indepth problem solving process.

When to use it: For resolving quality and other operations and non-operations related issues.

How to use it: Once a problem has been identified, a champion should be assigned to initiate and follow up on corrective action and complete using the following steps:

1. Champion name, date and department information.
2. Problem Description (General) – Indicate the initial problem described – brief (i.e. liaison report finding).
3. Sketch – include sketch or picture as needed to illustrate the issue, as applicable.
4. Point Of Cause – use this area to describe the details of where the problem is occurring.
5. Quality – Identify the standard , deviation to the standard and the frequency.
6. Protect (Internal Containment) – The team will identify the initial containment activities (in house, at customer or supplier) to prevent the immediate reoccurrence of the issue.
7. Multifunctional Team Members – List the team member names and contact numbers, as applicable.
8. Process / Part Checks.
9. Direct Cause Analysis – Identify all potential failures even if known to not be the issue.
10. Root Cause Analysis – Continue to ask “WHY” until the lowest level of answers is achieved.
11. Permanent Corrective Action / Long Term Countermeasures – The team will identify the measures to put in place (in house, supplier) to prevent reoccurrence of the issue.
12. Verification / Follow-Up & Evaluation – Determine if the PPSR activity was effective – have you prevented the potential for reoccurrence?
13. Have all team members signed and dated the PPSR form once the problem description (Real Issue) is defined.
14. Management Closure – this approval signature and date will be obtained following verification and/or during the management review meetings for corrective actions.

Name Format Preview (Click to enlarge)   Practical Problem Solving Report Page 1 Template Microsoft Excel Format   Practical Problem Solving Report Page 2 Template Microsoft Excel Format

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